We’re happy to help with orders, sizing, products, returns, wholesale inquiries and general questions.

Use the form or email customercare@shadecritters.com. Our customer care team is available Monday–Friday, 9 a.m.–5 p.m. ET, and typically responds within one business day.

For help with an existing order, please include your order number and the email address used at checkout.

Helpful links

Track Your Order
Shipping & Orders
Returns
Size Chart
Wholesale