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Shipping & Returns

Returns Policy

If you are unhappy with your selection or require a different size for you or your little critter, we've got you covered!  You may return new, unused items, within 30 days of delivery for a full refund.   All tags and hygiene liners must be intact for swimwear to be returned.   Shipping costs will be covered if the return is a result of our error (you received an incorrect or defective item, etc.).

For all exchanges/returns please select a carrier of your choice and send to the following address with the packing slip included:

Shade Critters - Returns

225 Whites Path South Yarmouth, MA 02664

For exchanges, you will need to return the suit received and place a new order for the desired size/style. 

Once your original order is received back, we will issue a full refund!

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

 

Please let us know if you have any questions and we would be happy to assist.

 

Shade Critters

customercare@shadecritters.com

772-448-7848



Shipping

Orders are typically processed within 24 hrs and ship via UPS SurePost home delivery from our distribution center located in Massachusetts.  See map below for approximate delivery times after order leaves the warehouse.  


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